Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Aurelia Labs.
We work with trusted manufacturing and fulfillment partners to produce and ship every order with care.
Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully received.
Processing times may be longer during holidays, product launches, or periods of unusually high order volume.
Orders are processed Monday through Friday, excluding major holidays.
Once your order has entered production or fulfillment, it may no longer be possible to modify or cancel it.
Shipping
After your order has been processed, it will be shipped using one of our available shipping carriers.
Delivery times vary depending on your location and the shipping method selected during checkout.
Shipping estimates are provided for convenience only and are not guaranteed.
Tracking Information
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to become available after receiving your shipment confirmation.
Shipping Delays
While we strive to deliver orders promptly, delays may occur due to circumstances beyond our control, including but not limited to:
- Severe weather
- Carrier delays
- Customs processing
- High shipping volume
- Manufacturing delays
- Incorrect shipping information
Aurelia Labs is not responsible for shipping delays caused by carriers or circumstances outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, your shipment may be delayed, returned, or undeliverable.
Additional shipping charges may apply if a package must be reshipped.
Lost or Damaged Packages
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll review your request and work with our fulfillment partner to provide an appropriate resolution.
International Shipping
International shipping may be available to select countries.
Customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their local government.
These charges are not included in the purchase price or shipping cost unless otherwise stated during checkout.
Order Status
If you have questions regarding your shipment, please contact:
Aurelia Labs